Aboitiz Equity Ventures (AEV) secures the ISO 20000:2011 IT Service Management System (ITSMS) certification, strengthening the company’s move to a shared corporate IT services groupwide as well as supporting the transition to a digital workplace via the Aboitiz digital transformation.
SGS Philippines granted the certification after it conducted its two-day Stage 2 on-site certification audit from December 15 to16, 2016. The certification is granted to information technology providers demonstrating excellence in IT processes, documentation, management, and improvement. It promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.
The AEV IT team spearheaded the preparations months in advance by streamlining and documenting processes, policies, and procedures. The team also led trainings on IT service delivery concepts and practices to ensure the seamless implementation and monitoring of the established service management system.
Earlier on November 25, AEV got approved for its ISO 27001:2013 ISMS re-certification from TUV-Rheinland.