Cotabato Light, in collaboration with Davao Light, conducted a training session on customer service for the employees of its contractors. Over 100 contracted firm owners and staff divided into four batches attended the whole day training held at Glamour Resto and Catering in Cotabato City. The training was conducted from February 10 to 13 for the four batches.
Cotabato Light Senior Vice President and Chief Operating Officer Rodger S. Velasco ordered the training so that contractors who represent company would also know the basics of good customer service.
Anna Quilos, Davao Light HR Training and Development officer-in-charge, shared her experiences and gave tips on going beyond meeting the needs of the customers. Tips on handling irate customers and satisfying both their personal and practical needs were among the extensively discussed topics.
“One way or another, all of us have experienced being a customer. This training teaches us to also treat others the way we expect to be treated,” Quilos reminded Cotabato Light contractors.