Our third party agents (TPA) don’t collect service fees and they also post payment the same day. Just like our current VECO tellers, they accept full, partial or Red Bill payments. Red bills are those due for disconnection after two months of unpaid electric consumption.
-Engr. Bailey Del Castillo, VECO Customer Services Group Head
To maximize customers’ convenience and lessen traffic in the metropolis, VECO is encouraging customers to pay at their nearest payment center or third party agents (TPAs) like Bayad Center, Cebuana Lhuillier, M Lhuillier, 2GO, ECPay, SM Hypermarket, SM Department Store, Savemore Market, and SM Business Services. Banks like BDO, Metrobank, Bank of Commerce, RCBC and Unionbank are also authorized collecting partners.
The Internet is also another portal for payment. Customers can pay online with BancNet, Unionbank and Metrobank. Auto debit or credit arrangements can also be made thru CitiBank and UnionBank.
Around 73% of VECO’s customers today pay through TPAs. In VECO’s SM City Cebu office, there are only two tellers left. Eventually, they will also join the customer services team to further enhance the company’s quality service by providing assistance and answering queries. By next year, VECO offices will only cater to new applications, disconnection issues and other complaints.
Customers who are due for disconnection or red bill customers can now immediately pay their bills through TPAs near them to avoid disconnection. All they have to do is show their receipt to the disconnection crew.
Still with regards to serving customers better, the company also plans to increase its number of satellite offices in large community areas of Cebu in the next five years.