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AEV achieves ISO Quality Management System Certification

AEV has successfully attained ISO (International Organization for Standardization) 9001:2008, or the Quality Management System (QMS) Certification from TÜV Rheinland, a testament to our commitment to a quality management approach to meet our stakeholders’ requirements, comply with all applicable legal, statutory, and regulatory requirements, and to continuously improve our Integrated Management Systems (IMS).

“Our QMS certification adds prestige to the Aboitiz brand name. But aside from that, there is also stakeholder and customer confidence. It tells you that AEV’s objectives and processes are all clearly documented,” says Jose Grego “Jojo” U. Sitoy, AEV Assistant Vice President-Information Technology Operations and Information Security and Aboitiz Integrated Management System (AIMS) Management Representative.

This is AEV’s second ISO certification following its ISO 27001:2013 Information Security Management System certification.

What is the scope of the QMS Certification?

AEV’s QMS certification covers the corporate services of Accounting, Administration, iCSD, Group Internal Audit, Human Resources, Investor Relations, Legal, Physical Assets Security, Reputation Management, Risk, Strategy and Corporate Finance, Treasury, and AEV’s top management.

AEV fully commits to meet the requirements of our stakeholders and comply with all applicable legal, statutory, and regulatory requirements, and to continuously improve our IMS, including QMS and specific quality policies:

What specific steps did AEV undertake to achieve QMS Certification?
Achieving QMS certification meant complying with several QMS requirements, namely:
What did AEV achieve with its QMS Certification?

After four years, and thanks to the AIMS Program Office (Management Representative, AIMS Specialists, AIMS Champions, Document Controllers, Record Controllers, and Internal Audit Team), AEV managed to achieve zero nonconformities, 16 positive findings, and 11 areas for improvement in its Stage 2 certification audit, putting the company at par with international QMS standards.A nonconformity is a failure to meet a QMS requirement, while a positive finding is compliance with the same, such as our records management database—described as “commendable,” and our Corrective and Preventive Action Report database, which is “among the best practices in the organization.”

Areas for improvement, on the other hand, must be addressed before they become nonconformities, such as AEV’s management review, where the company-wide availability of trends and overall results of customer feedback and complaints is recommended.

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AEV fully commits to meet the requirements of our stakeholders and comply with all applicable legal, statutory and regulatory requirements, and to continuously improve our IMS.
Quality Policies
  • Measurable processes shall be established, implemented, maintained, monitored and improved
  • Customer confidence and satisfaction shall be ensured by delivering services aligned with global quality standards, service management and information security standards
  • Continual improvement shall be established through regular review of the corporate objectives at relevant functions and levels of the organization to increase operational efficiency, return of investment and business opportunities
Information Security Policies
  • Confidentiality of all relevant information in accordance with business and legal requirements shall be observed and met
  • Integrity of all critical information shall be protected from unauthorized modification or change
  • Availability of information and critical services shall be ensured at all times

AEV shall establish frameworks for incident, problem and non-conformity management and setting information security and quality objectives.

Education, training and awareness seminar shall be made available to all employees to ensure the required competencies for AIMS are met.

The management and employees of AEV are committed to AIMS, and shall ensure that this Policy is communicated, understood, implemented and maintained at all levels of the organization and annually reviewed for continual improvement and suitability.