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Veco expands third party collection partners

Victor Silva | May 28, 2018

As a young professional working in a fast-paced environment, Bernadeth Rosales ensures she makes the most out of her time.

The 24-year-old Cebuana, a customer of the Visayan Electric Company (VECO), pays for her family’s monthly electricity bill. Even when paying for utility services is already as simple as it can get, Rosales appreciates the company’s efforts to make it even easier for its customers to do so.

“Everyday, I manage my time efficiently and it was really a blessing when I found out that a mall near my workplace has a bills payment center. That’s super convenient for me compared to going to a VECO service center, paying for transportation, and wasting so much time,” Rosales said.

Customers of the Visayan Electric Company (VECO) can now practically pay their bills anywhere in the country with close to 8,000 third party agent (TPA) partner establishments to date.

VECO now has a total of 7,820 TPA affiliates nationwide, further strengthening the Cebu-based utility’s bid to make it more convenient for customers to pay their electricity bills.

Since 2008, VECO has been partnering with third party agents (TPA) to process bills payments in a bid to promote ease of doing business for more than 422,800 customers within its franchise area.

Around 98 percent of VECO’s customers now pay through TPA partners, which include Bayad Center, Cebuana Lhuillier, M Lhuillier, 2GO, ECPay, SM Hypermarket, SM Department Store, Savemore Market and SM Business Services.

We are constantly finding ways to make it easier for our customers to pay for their electric bills. The increasing number of locations of our third party agents is a very welcome development that will help us achieve this goal

VECO bills can also be settled even outside Cebu where these TPA partners have branches, be it in Manila or in Davao and many other locations across the country. Customers just need to make sure they know their account number and how much is due for the period covered.

This year, some of VECO’s existing partners have increased the number of their affiliates which, in effect, also expands the electric utility’s reach for more convenient bills payments.

One example is Bayad Center’s tie-up with POSIBLE.NET, an online platform that seeks to empower micro businesses for digital transactions.

Customers can now practically pay their electricity bills “anywhere” with over 7,000 TPA establishments in Metro Cebu.

“We are constantly finding ways to make it easier for our customers to pay for their electric bills. The increasing number of locations of our third party agents is a very welcome development that will help us achieve this goal,” Engr. Mark Anthony Kindica, VECO AVP for Customer Service Group, said.

VECO, the country’s second largest electric distribution utility, has earlier shifted the focus of its existing service centers toward the processing of new applications, reconnections, bill deposit updating, and complaints, among others, to encourage more customers to pay through TPAs.

“While we want to partner with more banks, as well as online payment methods, we are keen on looking for more partners for cash payments since more than 50 percent of our customers are unbanked,” Kindica explained.

The TPA initiative as well as its net metering and underground distribution system projects, among others, all contribute to fulfilling the company’s drive to provide the best customer experience.

VECO, owned and managed by publicly-listed Aboitiz Power Corporation and Vivant Corporation, serves the cities of Cebu, Mandaue, Talisay, and Naga as well as four municipalities in the greater part of Metro Cebu–Liloan, Consolacion, Minglanilla, and San Fernando.