Almost all, or 94%, of Visayan Electric Co.’s (VECO) customers now pay their electric bills through third-party agents (TPAs).
This is the result after almost a year since the electric distribution firm started campaigning for customers to pay though authorized collection agents in an effort to make bills payment easier and more accessible. VECO has more than 400,000 customers in its franchise area.
“We encourage all our customers to pay their bills through our authorized collection partners. This way, they do not need to go far to pay their electric bill because our collections partners are just in their neighborhood. This also eliminates long queues in our service centers.”
-Bailey del Castillo, AVP for Customer Services Group, VECO
Among the authorized third-party collection agents of VECO are Cebuana Lhuillier, MLhuillier, 2GO, Starbayad Center, CIS Bayad Center, ECPAY and SM Retail. VECO payments are also accepted over the counter in Unionbank, BDO, Bank of Commerce, Metrobank, RCBC; and online through Bancnet, Metrobank, Unionbank and BPI; as well as autodebit or credit through Unionbank and Citibank.
The VECO official emphasized that payments through TPAs are free and encouraged customers who were made to pay service fees for bill payments to immediately report to the VECO 230-8326 hotline or through the VECO official Facebook page. He added that payments made through TPAs are also posted on the same day.
Following the development, the VECO service center at the SM City Cebu will be moved to the JCentre Mall along A.S. Fortuna Street in Mandaue City to spread out the company’s service centers to different areas in Metro Cebu.
The VECO service center in SM City Cebu is expected to close operations by October 31, 2017, while the JCentre Mall service center will be opening by mid-October. VECO also has service centers at the One Pavilion Mall in Banawa, at the SM City Consolacion, and at the VECO South Extension Office in Tabunok, Talisay City.
“Our aim is to open small offices all over Metro Cebu to reach as many customers as possible and provide them with a hassle-free experience,” Del Castillo explained.
The service centers accept electricity service applications, requests, refund transactions and bill deposit payments, as well as handle inquiries and complaints.
Bill payments, Del Castillo added, should be made to VECO’s TPAs or authorized collection partners since the VECO service centers will no longer accept bill payments.
In order to facilitate ease of payment and to ensure that the company is able to serve as many clients in its franchise areas, VECO continues its partnerships with its TPAs to deliver an efficient, fast, and convenient payment process.