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VECO stress-tests crisis management plan

At 5:30 in the morning on October 8, the Crisis Management Plan (CMP) for the Loss of Facility (LOF) of the main office of VECO was activated. With the activation of Banilad Zero, the company’s personnel immediately set up workstations in designated sites to continue its services.

The Banilad office which employs 260 team members, houses the VECO Call Center and Engineering departments. The Call Center tends to customer services via phone while the Engineering department controls the System Operations Division. This division handles the digital switching of electricity in franchise areas.

With the official start of work at 8AM, all customer calls were already diverted to Davao Light while the VECO call center was still setting up. By 11 AM, call center operations were up and running.

By 2PM, or after 9.5 hours, all operations were declared fully running and there were no reported incidents of customer issues. “VECO aims to resume the Banilad office’s business operations within 24 hours after a destructive event or disaster,” says Atty. Jill Verallo, Head of Reputation Enhancement Department.

With an estimated customer of 1.73 million, VECO is the second largest electric utility in the Philippines. It serves the cities of Cebu, Mandaue, Talisay, Naga and four municipalities of the greater part of Metro Cebu – Liloan, Consolacion, Minglanilla and San Fernando.