Every business has one thing in common: the desire to achieve higher profits and sustainable growth and by achieving this, companies are using customer feedback, both positive and negative, to an advantage.
Previously, Pilmico’s Customer Feedback System catered to the concerns of the external customers, mostly flour and feeds dealers. With the expanded enhancement, the system now serves the needs of internal customers and social media users. As a customer engagement tool, the system effectively responds to customer need and identifying opportunities that drive business improvements. This allows Pilmicans to monitor customer preferences as well as track online leads that can be converted to sales, truly a testament to Pilmico’s mission to be Partners for Growth.