There are few things in the world that require as much thought, accuracy, and specificity as legal matters. Rules and laws are beautiful things, putting everything into perspective, in black and white. As important as they are, they are not the easiest things to remember. Enter: Legal’s One-Stop-Shop.
From the tedious process of searching for the right person to talk to, messaging them through email or chat, and exchanging information back and forth, before hopefully reaching a satisfactory resolution, we are now looking at having all legal information at the touch of a button.
It is a microsite that shall serve as the Group’s single source of truth for legal-related information by consolidating all relevant reference materials that BUs/CSUs may rely on to assist them in their day-to-day functions and a big step towards the vision of the Great Transformation 2025. The one-stop-shop is designed to improve the Legal department’s service delivery to its stakeholders and empower team members to get what they need when they need with minimal intervention.
This initiative is expected to lessen the number of man-hours spent by AEV Legal team members on day-to-day queries and requests by eliminating extra steps and back and forth correspondences with their clients and stakeholders. On the other hand, the clients and stakeholders will be able to enjoy an upgraded customer experience by having access to real-time and updated information, and links to AEV Legal services at their fingertips. This way, the AEV Legal team can always ensure compliance with internal policies, as well as statutory and regulatory requirements.
The goal is for the microsite to be up and running by end of the year, and the upgrade to equip it with higher security measures by Q4 2023.
To supplement the one-stop shop, and running on the same timeline, the team is also developing aLex 2.0, an AI chatbot that shall be capable of collecting, analyzing, and responding to various simple and repetitive queries received across the Group. The bot is designed to provide resolutions, answers on the spot, or even escalate issues to a designated AEV Legal team members. By empowering Aboitiz Group team members to make use of technology in seeking answers to their problems and at the same time resolving these problems in the most efficient way possible, aLex 2.0 will be able to assist AEV Legal in efficiently responding to the large volume of queries and providing a holistic approach to improving its processes and services.
