At Aboitiz Land, we continuously strive to enhance the ways we serve our vecinos, and customer satisfaction remains at the core of what we do. That’s why we’re excited to introduce the launch of our 24/7 Customer Service Hotline, a major step in delivering a more responsive and seamless experience for our communities.
Empowering Vecinos with Round-the-Clock Assistance
This enhancement reflects the dedication of Aboitiz Land’s teams to ensuring that vecinos receive timely, personalized support. With this service, vecinos can now enjoy:
- Convenient access to support: Reach out at any time, day or night.
- Personalized attention: Our representatives are ready to address specific concerns.
- Efficient problem-solving: Quick resolution of issues and inquiries.
How the 24/7 Call Center Hotline Supports Vecino Needs
Our live call center team is prepared to assist with a wide range of requests, including:
- General inquiries: Information on properties, payment plans, and amenities.
- Account-specific issues: Support for payments, maintenance requests, and more.
- Technical assistance: Help with navigating the OneVecino platform.
Vecinos can reach the call center via 02 8626 3506, available 24/7. During business hours (Monday to Saturday, 9 AM to 5 PM), Customer Service Representatives will respond directly. After hours, voicemail will be available, and we’ll return calls during business hours.
For account-specific support, vecinos or their authorized representatives must complete a verification process to protect their information. General inquiries can also be addressed, and further assistance is available through the Vecino Support Portal at https://aboitizland-help.freshdesk.com/support/login.
An Enhanced Omnichannel System
The 24/7 call center is the latest addition to our existing omnichannel support system, which allows vecinos to reach us through various channels:
- Customer Service Hotline: Available 24/7 at 02 8626 3506.
- Email: Reach us at aboitizland.customer.service@aboitiz.com.
- Chatbot on Website: Accessible anytime for basic queries at https://aboitizland.com/.
- Vecino Support Hub: A dedicated portal for submitting requests and tracking concerns.
- Facebook Messenger: A convenient platform for quick responses to sales and marketing inquiries.
- SMS: Readily receive important updates straight to your phone.
- In-Person Assistance: For those who prefer face-to-face interaction, we offer a welcoming space at the Vecino Lounge in the Aboitiz Corporate Office in Cebu or through an office visit at NAC Tower in BGC.
As we celebrate Aboitiz Land’s 30th anniversary, we remain dedicated to innovating and elevating the ways we serve our vecinos. The launch of our 24/7 Customer Service Hotline is a testament to our ongoing commitment to providing a seamless, customer-first experience. With the expanded omnichannel Vecino Support system under OneVecino, we are proud to reinforce that Aboitiz Land continues to innovate ways of living for Filipinos.
